COMPATIBILITY & OPERATION
How does iMagnet work?
iMagnet secures your smartphone with four miniature, lightweight industrial magnets. The mount bonds to your textured dashboard or windshield with our patented, ultra-sticky gel suction cup, which are over twice as strong as traditional suction cups.
Is iMagnet safe to use with my smartphone?
Yes! iMagnet has successfully cleared more than 10,000 hours of laboratory testing, and has been shown safe to use with all major smartphone brands and models. Magnets don’t disrupt modern smartphones because these devices typically don’t contain spinning magnetic hard drives. As stated in Macworld magazine, “magnet-based accessories are safe to use with smartphones and pose no threat of scrambling interior electronics” (January 12, 2012).
My smartphone compass won’t work when mounted on my iMagnet! How do I resolve this?
Some models of smartphones have compasses which may experience minimal interference when mounted onto iMagnet. This situation can be easily resolved by removing your smartphone from your iMagnet and waving it in a figure-eight motion to reset the compass. When you place your smartphone back onto your iMagnet, the compass should work again. Make sure the magnet is not in direct contact with the top edge of the device, as this is where electronic compasses are installed in many mobile devices.
What cases will work with the iMagnet?
Any case that is less than 0.07" or 2 mm thick will work fine with iMagnet. Plastic or thin gel cases will work best with the iMagnet. Thicker cases could work, but the magnetic strength to securely hold the phone will be weaker. We do not advise using cases that are thicker.
What if I don't want to use a case with my phone?
If you don't want to use a case, you can either stick the rectangle piece on the back of the phone or if your phone has a battery cover, you can stick the thin round metal piece between the battery cover and the battery of the phone.
Which smartphone models are compatible with iMagnet?
iMagnet is designed to be compatible with all major brands and models of smartphones: iPhone, Blackberry, Samsung Galaxy (S3/S4, Note 2/3), HTC One / Nexus, and Nokia devices, among many others. Please see below for a list of compatible smartphones.
|iPhone 6, 6 Plus||Galaxy S2, S3, S4, S5||HTC One X, S||Optimus L, F, G, G3||Bold 9900, 9930, 9790|
|iPhone 5, 5S, 5C||Galaxy Note 2, Note 3, Note 4||Touch||Lumia most models||Curve 9315, 9310, 9360|
|iPhone 4, 4S||Galaxy S Blaze 4G||Desire||Nexus One, S, 5, 6||Q10|
Galaxy Player 3.6
|EVO||OnePlus One||Z30, Z10|
|Motorola Moto G, X|
Do you sell iMagnet for iPad?
Although we still service and support the iMagnet for iPad, this model of iMagnet is no longer sold. If you have any questions regarding the compatibility of your brand or model of smartphone with iMagnet, please contact our dedicated service and support team at email@example.com.
What comes with the iMagnet Mount?
The iMagnet Mount comes with 1x the mount itself, 2x rectangular metal plates with an adhesive backing, and 1x thin circular metal plate without adhesive backing.
MOUNTING & INSTALLATION
How big is the iMagnet and can I mount it in my car?
The iMagnet mount is completely inconspicuous when holding your smartphone, allowing you to have an unobstructed view of the road. iMagnet is the size of a wallet, with a footprint smaller than a cup of coffee (3.5 inches in height /4.0 inches in depth / 2.5 inch diameter at base). However, every state has different laws governing the mounting of objects onto windshields and dashboards. Please refer to the laws of your state.
What surfaces will the suction cup stick to?
iMagnet is suitable for non-porous surfaces, such as glass, ceramic tiles, polished stone, heavily lacquered wood and smooth plastics. We do not recommend mounting your iMagnet on lightly lacquered wood, walls, granite, and other porous surfaces, which allow air to seep in between the gel suction cup and the mounting surface. We recommend that you first test your iMagnet for a few hours at a low height before mounting in your car. Remember to dry your iMagnet suction cup thoroughly before installing onto any surface, as water droplets could weaken the grip of the suction cup.
iMagnet does not stick to my dashboard, what should I do?
If iMagnet does not stick to your dashboard you can consider mounting it on your windshield or window. However if both of those options do not work, we have seen some customers purchase dashboard disks to stick to the dash. Here's one example from TomTom.
Can I install iMagnet on my curved dashboard?
iMagnet uses a 3M silicone-gel suction cup which will secure the mount onto even hard-to-mount surfaces, including surfaces incompatible with traditional suction cups. However, some dashboards are made of a plastic mesh which allows air to flow in between the gel suction cup and the mounting surface, which may impede mounting. Before buying iMagnet, test with a normal kitchen suction cup on the dashboard to see if it sticks for a long period of time. Further, please test your iMagnet on your dashboard before using it with your smartphone.
Will the suction cup leave a mark on my car?
Please be warned that there is a chance that the suction cup might leave a indentation ring/mark on the car dashboard. If the a ring persists on the car dashboard try using WD40, Armorall, or a diluted all purpose cleaner (Windex or Meguiar's) to clean off the mark.
Can I place the magnet directly onto the back of my smartphone?
We recommend that you place the metallic plate under your phone case, or on a transparent phone protector you can purchase and stick on the back of your smartphone. You can affix a separate metallic plate directly to the back of your smartphone with 3M adhesive tape, both provided in your setup kit. However this method of installation is not recommended, as we will not be held liable for any residue to your smartphone or case resulting from the adhesive tape.
I need more metal plates (metal disks) where can I buy more?
We sell additional metal plates (disks) on our website, you can get them here.
Could my smartphone fall off iMagnet unexpectedly?
The magnetic force of your iMagnet will firmly hold your smartphone during regular use. However, please be advised of the following safety warnings:
Do not mount your iMagnet directly above hazardous objects; from the ceiling or other high locations; directly above your head or at a location where it may fall on another person; in a manner where improper usage may cause injuries to you or others around you; in areas where it will affect your ability to drive or block road vision; or in front of airbag areas inside a vehicle. Do not mount your iMagnet while operating a vehicle. Do not leave iMagnet under direct sunlight and/or around heat sources exceeding 120°F (50°C). Do not leave iMagnet mounted on a surface for more than 24 hours.
What is the diameter of the ball in the iMagnet Mount?
The diameter of the ball inside the swivel mount is 17 mm across. If you do choose to install the iMagnet head to another stand, mount or platform, to fit your specific needs, please be aware that any tampering or modification of the mount from its original state will void the warranty.
Is the Mophie battery case compatible with the iMagnet Mount?
The Mophie battery cases are compatible with the iMagnet Mount if you stick the adhesive plate on the back on the battery case. Unfortunately, placing a metal plate in between the case and the phone will not be strong enough as the case is too thick for our magnetic mount.
How much does shipping cost?
If you buy one (1) item, shipping costs are standardized for three types of shipping: Standard (5-7 business days) - $5.95, Expedited (2 business days) - $9.05, and Priority (1 business day) - $17. If you buy more than one item, the updated shipping cost will be listed during checkout.
All orders are processed through Amazon.com’s “Fulfillment by Amazon” or FBA service, we will send you shipping confirmations after the product has been sent. If you have any questions please contact us.
Does iMagnet ship outside of the United States?
We would love to ship globally, unfortunately we do not ship our product outside of the USA. The current option right now if you live outside of the USA is to ship the product to a mail forwarder (e.g., comgateway.com) and then forward the package to your address outside of the USA.
Lost your manual for iMagnet? Click here to download the complete iMagnet Product Manual.
We are here for you! If you have any questions, problems, warranty issues please email us as firstname.lastname@example.org, we aim to respond to you within 24 hours.
Does iMagnet Come with a Warranty? Yes! If you’re not completely satisfied with your iMagnet, we’ll gladly replace it for free, or give you a full refund. To sign up for a one-year limited warranty, fill out the warranty form here. If you experience any issues with your iMagnet, please contact our dedicated service and support team at email@example.com.